1. Overview

At Univermartg, we are committed to delivering a pleasant shopping experience and ensuring your full satisfaction with all products. This Return Policy specifies the terms and conditions for returns and exchanges of items purchased on our website. By completing a purchase on our site, you acknowledge and agree to abide by this policy.

2. Eligibility for Returns

Timeframe: Most unopened and unused products can be returned within 30 calendar days upon delivery for a full refund or exchange.

Product Condition: To qualify for return, items must meet the following requirements:

  • Unused and kept in the original condition upon receipt, with no signs of wear, damage or personal use.
  • Retain original packaging with all seals, labels and accompanying parts complete and intact.
  • Free from damage caused by improper use, storage or handling.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products including engraved, monogrammed and made-to-order goods.
  • Items that have been used, opened, or damaged due to customer negligence, improper operation or failure to follow product guidelines.
  • Hygiene-related products that have come into contact with the body, except for returns caused by confirmed manufacturing defects or safety issues.
  • Clearance and final-sale products as marked on product pages.
  • Any items returned beyond the 30-day return period without prior written approval from our customer support.

4. Return Process

Please follow the steps below to start a return request:

  1. Contact Customer Support: Send an email to [email protected], including your order number, return reason and relevant product photos if needed. Our team will review your request and issue a Return Merchandise Authorization (RMA) number within 2 business days.
  2. Prepare the Package: Repack the item securely using its original packaging, together with all accessories and documents. Mark the RMA number clearly on the outer side of the package.
  3. Ship the Item: Deliver the package to the return address stated in the RMA confirmation email. You shall bear all return shipping fees, unless the return is caused by manufacturing defects, delivery mistakes or incorrect items sent by Univermartg.
  4. Processing: After we receive and inspect the returned goods, you will receive an email notification regarding the approval or rejection of your refund or exchange. Approved refunds will be processed within 5–7 business days, and replacement items will be shipped out within 3–5 business days.

5. Refund Policy

Refund Method: All approved refunds will be credited back to your original payment account.

Refund Timeline: It generally takes 5–10 business days for the funds to show in your account, subject to the processing schedule of your payment service provider.

Deductions: No restocking fees will be charged for eligible returns. Standard shipping and handling fees are non-refundable, except when the return results from our errors such as defective goods or incorrect delivery.

6. Exchange Policy

Exchanges are allowed for products of equal or higher value. If you choose a product with a higher price, you will need to pay the price difference.

All exchange requests must be submitted within the 30-day return window, and the product must comply with the same return eligibility rules.

We will cover the shipping cost of the new item if the exchange is due to manufacturing defects or delivery errors. For other exchange cases, you are responsible for both return shipping and the delivery fee of the new product.

7. Defective Products

If you receive a defective product, please contact [email protected] without delay. We will arrange a replacement, full refund or product repair at our discretion, and cover all related shipping expenses. To enjoy free replacement or refund service for defective goods, please submit your report within 14 days after delivery.

8. Policy Changes

Univermartg reserves the right to revise or update this Return Policy at any time without prior notice. The updated terms will take effect immediately once published on our website. Your continued use of our website after policy updates means you accept the revised rules.

9. Contact Information

If you have any questions about this Return Policy, please reach out to our customer support team:

Email: [email protected]