General Questions

1. How do I place an order on Univermartg?

Simply browse our product pages, add items to your cart, proceed to checkout, fill in your shipping and payment details, and confirm your order to complete the purchase.

2. Can I modify my order after submission?

Please contact our customer support as soon as possible if you need to adjust your order. Changes may be available only before the order starts processing.

3. Do I need to create an account to shop?

You can complete purchases as a guest. Registering an account allows you to view order history and manage personal information more conveniently.

Shipping & Delivery

4. How long will it take to receive my order?

All orders will be processed within 1–3 business days. Standard delivery generally takes 7–15 business days after shipment, depending on logistics and destination.

5. Is shipping free for all orders?

Yes, we offer complimentary standard shipping for every order on our website. No extra delivery fees will be charged at checkout.

6. Where can I track my package?

Once your order is shipped, you will receive an email with tracking number and tracking link. You can check delivery status via the link anytime.

7. What if I entered the wrong shipping address?

Please reach out to our support team immediately. We can help adjust the address if the package has not been dispatched yet.

Returns & Exchanges

8. What is your return and exchange policy?

Most items can be returned or exchanged within 30 calendar days upon delivery. Products need to be kept in original condition with complete packaging and accessories.

9. Are all products eligible for return?

Customized goods, clearance items and products marked as final sale cannot be returned or exchanged. Please check product details before purchasing.

10. Who will bear the return shipping cost?

Buyers are responsible for return shipping fees under normal circumstances. We will cover relevant shipping costs if the issue is caused by our side.

Payment & Account

11. What payment methods do you accept?

We support multiple mainstream payment methods displayed on the checkout page. All payment transactions are processed securely by professional third-party platforms.

12. How long does it take for a refund to arrive?

Once the refund is approved, funds will be returned to your original payment account within 5–10 business days. The exact arrival time depends on your payment provider.

13. I forgot my account password, what should I do?

You can click the “Forgot Password” button on the login page, follow the prompts to reset your password via your registered email.

FAQ